Archive for September, 2012

Move to cloud still all about security for UK firms

September 30th, 2012

Security and data privacy are still the top concerns for UK businesses adopting cloud-based services, research shows. Security (82%) and privacy (69%) are top concerns when it comes to migrating to the cloud for the third year in a row, according to the latest survey by the UK-based Cloud Industry Forum(CIF).

Practicalities of access to, and bandwidth of, internet connections are the third-highest concern, cited by just over half the 250 senior IT and business decision makers in enterprises, small to medium enterprises (SMEs) and public sector organisations polled.

After these more generic issues, the focus turns to establishing trust with cloud service providers in order to have confidence, control, reliability and to avoid commercial issues like lock-in. It is worth noting that these concerns are cited not as barriers to adoption, but as issues requiring clear answers in order to connect.

Six London councils deploy shared services ERP to cut £18m

September 20th, 2012

Six London councils are undergoing an Oracle shared services implementation, in a move expected to save £18m over four years.

The London Boroughs of Barking & Dagenham, Brent, Lambeth, Lewisham, Havering and Croydon will be implementing the same version of Oracle release 12. Implementation will be complete at the end of July 2013. The technology will support the introduction of HR, finance, payroll, pensions and procurement functionality across all six boroughs.

RBS computer problem costs £125m

September 10th, 2012

Royal Bank of Scotland (RBS) will pay £125m in costs related to computer problems in June that meant customers could not access any funds credited to their account. The glitch in the CA Technologies (CA7) batch process scheduler ended with 12 million customer accounts being frozen, leaving them unable to access funds for at least a week while RBS, NatWest and the Ulster Bank manually updated all the account balances.

RBS said in its financial statement for the first  six months of 2012 that in was making a “£125mn provision for costs arising from the technology incident in June 2012.”

The bank announced losses of £1.5bn compared to a loss of £794m in the same period a year ago. Its sales during the period were worth £13.3bn, down from £14.5bn in the year ago period.

The IT problems lasted for several days, causing a backlog of transactions that had to be processed sequentially. There was speculation at the time that RBS was considering legal action against CA Technologies, supplier of the CA7 software. In a letter to Andrew Tyrie MP, chairman of the Treasury Select Committee, RBS CEO Stephen Hester attributed blame to “maintenance on systems, which are managed and operated by our team in Edinburgh, [which] caused an error in our batch scheduler.”