Software maintenance costs; are they worth it?

Here’s one to get your mind juices flowing. According to Forrester Research, up to 80% of an enterprise IT budget is spent on maintaining existing investments. If you are a business paying a supplier £250,000 per annum for maintenance, are you getting good value for money? Most customers would say ‘no’. If you call for support  times a year that’s £50,000 per call. Is it worth that much? Probably not. And when you consider suppliers make up to 85% rofit margin on maintenance charges, it does suggest that maybe some maintenance contracts aren’t worth continuing with, especially if they product is end-of-lifeing or no longer business critical.

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