SAP delays support price increase

Enterprise software vendor SAP has postponed the introduction of a controversial, more expensive support package, named Enterprise Support, until next year. The announcement shortly follows the resignation of two user group representatives from the project evaluating whether Enterprise Support would benefit customers. SAP announced in 2008 that Enterprise Support – which costs 22% of license fees annually, up from 17% in the current standard package – would be mandatory for all customers. A backlash from users forced the company to postpone the support plan until it could prove that the more expensive plan would benefit its customers.

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